Sunday, October 30, 2011

It?s Time For Google To Let Google Voice Live Up To Its Promise

gvlogoLast week TechCrunch founder Michael Arrington wrote a post highlighting the fact that iPhone users can get a surprisingly good experience using Google Voice if they're willing to switch to Sprint. Google Voice on the iPhone typically has some hurdles, mostly because Apple won't let the native Google Voice app 'take over' the dialer the way it can on Android (not to mention the fact that the iOS GV app is notoriously buggy). But Sprint has done some unique, deep integration at the carrier level that minimizes these issues. His post got me thinking about my experience with Google Voice since I began using it exclusively in November 2009. My conclusion: there are a lot of areas for improvement. The latency and occasional cutouts range from mildly annoying to infuriating. Text messages sometimes seem to arrive much later than they should. And MMS simply isn't offered for most people (Sprint just launched support, but none of the other carriers do). But a few hours later, as I dealt with my carrier T-Mobile dropping two calls in succession, I realized there's one simple feature that Google Voice could easily offer that would do a lot to make up for all of its quirks: VoIP support.


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